Refund and Returns Policy
At Lange Legacy, we are committed to ensuring customer satisfaction with your luxury watch purchase. If you are not completely satisfied, our refund and returns policy provides clear instructions.
1. Eligibility for Returns
- Return Window: You can return items within 30 days of receiving your order.
- Condition of Items: Items must be unused, in their original packaging, and include all accessories.
- Non-Returnable Items: Personalized, engraved, or custom-made watches and items purchased on sale or clearance are not eligible for returns.
2. How to Initiate a Return
- Contact Us: To start a return, email us at info@langelegacy.com with your order details.
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or damaged.
- Return Address: We will provide the return address once your return is approved.
3. Refunds
- Approval Process: Once we receive and inspect your return, we will notify you of approval or rejection.
- Refund Process: Approved refunds will be processed to your original payment method within 7-10 business days. Shipping costs are non-refundable.
- Late Refunds: If you do not receive your refund within 10 business days, please contact your bank or credit card company. If issues persist, contact us at info@langelegacy.com.
4. Exchanges
We will replace items if they are defective or damaged. If you need to exchange your item, email us at info@langelegacy.com.
Contact Us
For further assistance, reach us at:
Phone: (513) 843-4075
Address: 158 S Fir St Ventura, California(CA), 93001
Email: info@langelegacy.com