Delivery Policy
Effective Date: January 16, 2025

At Lange Legacy, we are committed to ensuring that your purchase arrives safely and promptly. Our Delivery Policy outlines the terms and conditions associated with the shipping and delivery of your order.

1. Shipping Methods:
We offer a variety of shipping options to suit your needs, including standard and expedited shipping. Shipping methods and rates will be presented at checkout based on your delivery address.

2. Shipping Times:
Delivery times vary depending on the shipping method selected and your location. Once your order has been processed and shipped, you will receive an email with tracking information. Please note that shipping times are estimates and may vary due to factors beyond our control, such as weather, customs processing, or carrier delays.

• Standard Shipping: Typically takes 5-7 business days within the United States.
• Expedited Shipping: Typically takes 2-3 business days within the United States.

3. Shipping Fees:
Shipping fees are calculated at checkout based on the shipping method and delivery address. Please note that the shipping fees are non-refundable, and you are responsible for any additional charges that may apply, such as customs duties or taxes for international deliveries.

4. International Shipping:
We offer international shipping to select countries. International shipping fees and delivery times will be calculated at checkout. Customs duties, taxes, and other fees may apply depending on the destination country, and these are the responsibility of the customer.

5. Order Processing:
Orders are typically processed within 1-2 business days. Orders placed after business hours, on weekends, or during holidays will be processed the following business day. If there is any delay in processing your order, we will notify you promptly.

6. Tracking Your Order:
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment. Please note that it may take up to 24 hours for tracking information to appear after shipment.

7. Delivery Delays:
While we strive to deliver all orders on time, delivery may be delayed due to factors beyond our control, including carrier issues, weather conditions, or customs delays. We are not responsible for delays caused by these factors, but we will work with you to resolve any issues related to your order.

8. Signature Requirement:
For certain high-value items, we may require a signature upon delivery to ensure the safety and security of your purchase. If a signature is required, you will be notified in advance.

9. Incorrect or Incomplete Address:
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete address information. If an address is incorrect and the package is returned to us, you may be responsible for the cost of reshipping the order.

10. Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact us immediately at info@langelegacy.com or (513) 843-4075. We will work with the carrier to investigate the issue and ensure that your order is either replaced or refunded, as applicable.

11. Contact Us:
If you have any questions about our Delivery Policy or need assistance with your order, please feel free to contact us:

• Email: info@langelegacy.com
• Phone: (513) 843-4075
• Address: 158 S Fir St, Ventura, California (CA), 93001